Terms & Conditions

Please review the terms that govern your use of our services and booking experience.

Important

A clear guide to using the platform responsibly

These terms are presented in a clean reading layout to match the rest of the website, while keeping the original policy content intact.

By using moneeb-e, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

User/Service Requester, Beneficiary, Service Provider (Pilgrim), and Request.

moneeb-e connects service requesters with approved pilgrims and currently provides:

Future services may be added and announced through the platform.

Users must be at least 18 years old, provide accurate information, and pay applicable fees.

Verified identity, Shariah eligibility, ritual documentation, rating maintenance, and compliance with platform rules.

Requests are created through the application and assigned according to availability, ratings, and specialization.

Service fees are displayed before confirmation and paid electronically through approved gateways.

Requests may be cancelled before Ihram. Full refunds apply when execution is not possible due to platform-related reasons.

Complaints are reviewed and responded to within 48 hours. Corrective actions may include re-execution or refund.

The platform does not guarantee acceptance of worship and is not responsible for force majeure events.

All trademarks, software, content, logos, and designs belong to the platform operator.

Accounts may be suspended or terminated for violations, misuse, or inaccurate information.

The platform may amend these Terms and Conditions and notify users of material changes.

These Terms are governed by the laws of the Kingdom of Saudi Arabia.